Terms of Service

SongFromHeaven creates personalized memorial songs based on the information, memories, preferences, and files you submit. The service may use creative tools, production workflows, and human review to produce the final song.

You agree to provide accurate order and contact information. Payment is collected through Stripe before production begins. Prices, delivery dates, and order details are shown at checkout and may change for future orders.

You are responsible for the memories, names, photos, prompts, references, and other materials you provide. You confirm that you have the rights and permissions needed to submit them for use in a memorial song.

You grant SongFromHeaven permission to use submitted content only as needed to create, deliver, support, and improve your order.

Your finished song will arrive within 5 calendar days of payment. Revisions may take additional time.

Contact support@songfromheaven.com within 30 days of your original delivery for free revisions. If you're still not satisfied after a revision, request a full refund within that same 30-day period.

Anyone with the link can listen to the song, read the lyrics, and view the photos. No sign-in is required.

Only upload photos and include details you are comfortable sharing with people who may receive the link. You can download the MP3 for personal listening without sharing the page.

You may not use the service to submit unlawful, abusive, harassing, infringing, deceptive, or harmful content. We may refuse or cancel orders that violate these terms or could harm the service, our team, or others.

After full payment, you may use the delivered song for personal, family, memorial, and non-commercial tribute purposes. We retain ownership of the SongFromHeaven name, website, templates, tools, workflows, and other service materials.

Creative results are subjective. Our delivery commitment and revision and refund guarantee above still apply if the song does not meet your expectations.

To the fullest extent allowed by law, SongFromHeaven is not liable for indirect, incidental, special, consequential, or punitive damages. Our total liability for an order is limited to the amount paid for that order.

We may update these terms from time to time. The latest version will be posted on this page with the updated date.

Questions about these terms can be sent to support@songfromheaven.com.