Privacy Policy

We collect the information you submit when creating or tracking an order, including your name, email address, loved one's name, relationship details, memories, story details, song preferences, uploaded photos, and support messages.

Payments are processed by Stripe. We do not store full credit card numbers on our servers.

We use your information to create and deliver memorial songs, process orders, provide customer support, send transactional emails, prevent abuse, improve the service, and maintain secure order tracking.

We may use analytics and advertising tools, including Google Analytics and Meta Pixel, to understand site performance, measure campaigns, and improve paid advertising. These tools may collect device, browser, page-view, and event information according to their own policies.

We share information with vendors that help us operate the service, such as hosting, database, file storage, payment, analytics, email, and music production tools. These providers only receive information needed to perform their services.

We keep order, song, and support information for as long as needed to provide the service, maintain records, resolve disputes, and comply with legal obligations. You can contact us to request deletion of information associated with your order.

You can request access, correction, or deletion of your information by emailing us. You can also use browser settings or third-party controls to limit some analytics and advertising cookies or pixels.

SongFromHeaven is not intended for children under 13. We do not knowingly collect personal information from children under 13.

We use reasonable technical and organizational safeguards to protect information. No internet service can guarantee complete security, so please avoid submitting information you do not want used to create or deliver your order.

Questions or requests can be sent to support@songfromheaven.com.